Compiby Quetzal

Delete your account

Effective date: [EFFECTIVE DATE]

You can delete your Compi account at any time. This page explains how, and what happens to your data.

Before you start: cancel your subscription

Deleting your Compi account does not cancel your App Store subscription. Apple bills it, so cancel it first: in your iPhone's Settings, tap your name, then Subscriptions, then Compi, or go to apps.apple.com/account/subscriptions.

How to delete your account

In the iPhone app: open You, then Account, and tap Delete account. Confirm, and your account is deleted straight away: you are signed out on every iPhone and computer. The app then offers to open Apple's subscription settings so you can cancel billing.

By email: if you no longer have the app, write to hello@quetzaltech.es from the email address of your Compi account, with the subject "Delete my account". We may ask you to confirm the request before we delete anything, so that nobody else can delete your account. We delete it within 30 days and confirm by email.

What we delete

When you delete your account in the app we delete, at once (by email: within 30 days):

  • your account and your email address;
  • your sign-in tokens, so every iPhone and computer is signed out;
  • your enrolled computers and phones;
  • the link between your account and your App Store purchases;
  • your usage records, credit balance and credit history;
  • your support emails, unless we need them for an open legal claim.

Deleted data leaves our backups within [BACKUP RETENTION].

What we keep, and why

  • Payment records held by the payment provider. Apple sells the App Store subscription and credit packs and keeps the records of those purchases under its own policies. If you bought credit on the web, Stripe keeps the payment record, and we keep the invoices that Spanish tax and accounting law requires, for up to 6 years. [VERIFY: lawyer to confirm which records we must keep ourselves]
  • Anonymous totals (for example, how many minutes of voice all users used in a month), which no longer identify you.

Your remaining credit

Any voice credit left in your account is lost when the account is deleted, unless the law requires otherwise. If you want a refund of a recent purchase, request it from Apple first at reportaproblem.apple.com.

Data on your computer and iPhone

Compi keeps most of your data on your own devices, and deleting your account does not touch it. To remove it too:

  1. Unpair your iPhone in the desktop app (Settings, iPhone), then delete the Compi app from your iPhone.
  2. Remove the browser extension from each browser where you added it (your browser's extensions page).
  3. Uninstall the desktop app (on a Mac, drag Compi from Applications to the Bin; on Windows, Settings, Apps, Compi, Uninstall).
  4. Delete the Compi data folder, which holds your memory, tasks, settings, keys and logs: ~/.compi on macOS and Linux, %USERPROFILE%\.compi on Windows. [VERIFY: any other folders the desktop app creates, such as app support or cache folders]

The keys you added for your own providers (for example OpenRouter) are stored in your computer's keychain or credential store. You can remove them there, and revoke them in each provider's dashboard.

Questions

hello@quetzaltech.es. More in our Privacy policy.

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